{"id":12001,"date":"2025-10-20T06:37:24","date_gmt":"2025-10-20T06:37:24","guid":{"rendered":"https:\/\/almawitgoed.nl\/?page_id=12001"},"modified":"2026-01-28T22:42:59","modified_gmt":"2026-01-28T22:42:59","slug":"klachten-afhandeling","status":"publish","type":"page","link":"https:\/\/almawitgoed.nl\/nl\/klachten-afhandeling\/","title":{"rendered":"Klachten Afhandeling"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12001\" class=\"elementor elementor-12001\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-43f577f e-flex e-con-boxed e-con e-parent\" data-id=\"43f577f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3961b83 e-con-full e-flex e-con e-child\" data-id=\"3961b83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08a084e wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"08a084e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-white wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xl\">Klachten afhandeling<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cae3dff e-con-full e-flex e-con e-child\" data-id=\"cae3dff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-85c9310 e-flex e-con-boxed e-con e-parent\" data-id=\"85c9310\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e68f06 elementor-widget elementor-widget-wd_text_block\" data-id=\"7e68f06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-path-to-node=\"6\">Bij <b data-path-to-node=\"6\" data-index-in-node=\"4\">Alma Witgoed<\/b> streven wij ernaar onze klanten altijd de <b data-path-to-node=\"6\" data-index-in-node=\"59\">beste service<\/b> te bieden. Mocht er onverhoopt iets misgaan met uw product of onze dienstverlening, laat het ons weten.<\/p><p data-path-to-node=\"7\">Wij behandelen elke klacht serieus en doen ons uiterste best om samen tot een <b data-path-to-node=\"7\" data-index-in-node=\"78\">passende oplossing<\/b> te komen.<\/p><br><hr data-path-to-node=\"8\"><br><h3 data-path-to-node=\"9\">Hoe een klacht indienen<\/h3><p data-path-to-node=\"10\">Stuur uw klacht per e-mail naar <b data-path-to-node=\"10\" data-index-in-node=\"32\">info@almawitgoed.nl<\/b> en voeg altijd de volgende documentatie toe:<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">De originele factuur of een ander geldig aankoopbewijs<\/b> (verplicht)<\/p><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Een korte omschrijving<\/b> van het probleem<\/p><\/li><li><p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Foto\u2019s of video's<\/b> die het probleem verduidelijken<\/p><\/li><\/ul><p data-path-to-node=\"12\"><i data-path-to-node=\"12\" data-index-in-node=\"0\">Zonder factuur of geldig aankoopbewijs kan de klacht helaas niet in behandeling worden genomen.<\/i><\/p><br><hr data-path-to-node=\"13\"><br><h3 data-path-to-node=\"14\">Termijnen voor melding<\/h3><p data-path-to-node=\"15\">Om uw klacht zo snel mogelijk te kunnen verwerken, hanteren wij de volgende termijnen:<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">Product met zichtbare schade bij aflevering:<\/b> Dient direct bij de chauffeur gemeld te worden op het moment van levering.<\/p><\/li><li><p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">Defect product:<\/b> Binnen maximaal 3 dagen na ontdekking van het gebrek.<\/p><\/li><li><p data-path-to-node=\"16,2,0\"><b data-path-to-node=\"16,2,0\" data-index-in-node=\"0\">Verkeerde levering:<\/b> Binnen 3 dagen na ontvangst.<\/p><\/li><\/ul><p data-path-to-node=\"17\">Wij reageren binnen <b data-path-to-node=\"17\" data-index-in-node=\"20\">2 werkdagen<\/b> en streven naar een volledige afhandeling binnen <b data-path-to-node=\"17\" data-index-in-node=\"81\">14 werkdagen<\/b>.<\/p><br><hr data-path-to-node=\"18\"><br><h3 data-path-to-node=\"19\">Behandeling en oplossing<\/h3><p data-path-to-node=\"20\">Wij proberen altijd eerst <b data-path-to-node=\"20\" data-index-in-node=\"26\">in goed overleg<\/b> met de klant tot een oplossing te komen.<\/p><p data-path-to-node=\"21\">Mocht dit in uitzonderlijke gevallen niet lukken, dan wordt de klacht afgehandeld volgens de <b data-path-to-node=\"21\" data-index-in-node=\"93\">wettelijke bepalingen<\/b> van het Nederlandse consumentenrecht.<\/p><p data-path-to-node=\"22\">Onze procedure is ontworpen om <b data-path-to-node=\"22\" data-index-in-node=\"31\">snel, duidelijk en transparant<\/b> te werken.<\/p><br>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Klachten afhandeling Bij Alma Witgoed streven wij ernaar onze klanten altijd de beste service te bieden. Mocht er onverhoopt iets<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-12001","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachten Afhandeling - almawitgoed<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/almawitgoed.nl\/nl\/klachten-afhandeling\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachten Afhandeling - almawitgoed\" \/>\n<meta property=\"og:description\" content=\"Klachten afhandeling Bij Alma Witgoed streven wij ernaar onze klanten altijd de beste service te bieden. 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